Privacy Policy | Kleenable Cleaning

1. Introduction

Kleenable ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines1 how we collect, use, disclose, and safeguard your data when you visit our website (www.kleenable.co.uk) or use our cleaning services.

2. Information We Collect

We may collect the following types of information:

Personal Information:
- Name, address, email address, and phone number.
- Payment information.
- Information related to your property and cleaning preferences.
- Any other information you provide to us voluntarily.
Website Usage Information:
- IP address, browser type, and operating system.
- Information about your visits to and use of our website, including page views, traffic data, and other communication data.
- Cookies and similar technologies.

3. How We Use Your Information

We use your information for the following purposes:

To provide and manage our cleaning services.
To process payments and manage billing.
To communicate with you about your bookings and inquiries.
To improve our website and services.
To send you promotional materials and updates (with your consent).
To comply with legal obligations.
To manage and improve customer service.

4. Data Sharing and Disclosure

We may share your information with:

Cleaners: We share necessary information with our self-employed cleaners to provide the services you have requested.
Service Providers: We may share your information with third-party service providers who assist us with payment processing, website hosting, and marketing.
Legal Requirements: We may disclose your information if required by law or in response to a valid legal request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Secure data storage and transmission.
Restricted access to personal information.
Regular security audits and updates.

6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information (subject to legal limitations).
Objection: You can object to the processing of your personal information.
Restriction: You can request that we restrict the processing of your personal information.
Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: If we rely on your consent to process your information, you can withdraw your consent at any time.

8. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience and collect website usage information. You can manage your cookie preferences through your browser settings.

9. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact your area manager.

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of England and Wales.